wide-range customer manager
Занятость: стажировка, волонтерство, частичная занятость, проектная работа, полная занятость
График работы: гибкий график, полный день, сменный график, вахтовый метод, удаленная работа
Опыт работы 7 лет 3 месяца
Гостиницы, рестораны, общепит, кейтеринг... Показать еще
- Ensuring the smooth operation of the hotel industry;
- Conduct monitoring of the professional behavior of employees;
- Participation in the selection of new maids;
- Evaluation of the performance of maids;
- Keeping records of consumables;
- Keeping records of bed linen;
- Maintenance and control of the laundry company;
- Drawing up effective work schedules;
- Training new employees in hotel standards and procedures;
- The solution of conflict situations;
- Quality control of room cleaning;
- Quality control of cleaning public areas;
- Monitoring compliance with standards and cleaning technologies;
- Control and maintenance of technology for cleaning;
- Strict observance of sanitary and hygienic requirements;
- Instructing maids on the preparation of rooms for the arrival of VIPs;
- Check the readiness of rooms for occupancy;
- Work to improve the indicators of quality of service and the level of cleanliness (analysis of guest reviews and work to eliminate them, solving conflict and non-standard situations);
- Planning and carrying out general cleaning, public and office space;
- Inventory and timely order of linen, uniforms, detergents and disinfectants, consumables and other goods used.
- Control, counting and maintenance of mini-bars (alcoholic and non-alcoholic beverages)
- Purchase of inventory on demand;
- Timely reporting;
- Control of property safety: interior items, bed linen, dishes, inventory, cleaning mechanisms, consumables;
- Properly and carefully use detergents, equipment and cleaning equipment;
- Compliance with the mode of saving consumables.
- Control and economy: electricity, heat, water;
- Purchase and registration of compliments for guests (fruit, champagne, wine, tea, coffee, cream, sugar and other products upon request);
- Meeting and escort guests at check in / check out;
- Friendly, tactful and attentive attitude towards the guests of the company, the district administration, the building.
• Managing diaries and organizing meetings and appointments;
• Booking and arranging persona and family travel, transport and accommodation;
• Organizing family events and activities;
• Reminding of important tasks and deadlines;
• Liaising with VIP guests and clients;
• Collating and filing expenses;
• Solution of various issues abroad and UAE territory;
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs;
• Establish, develop and maintain positive business and customer relationships;
• Reach potential customers through cold calling;
• Expedite the resolution of customer problems and complaints to maximize satisfaction;
• Achieve agreed upon sales targets and outcomes within schedule;
• Coordinate sales effort with team members and other departments;
• Analyze the territory/market’s potential, track sales and status reports;
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Development of client base;
• Ensuring the implementation of the plan terms of sale;
• Negotiation, presentation of products;
• The conclusion of supply contracts;
• Standards of merchandising in retail outlets;
• Advertising campaign;
• Analysis of the competitive activities.
• The provision of services and maintenance of Russian, Arab and European tourists and hotel guests;
• Ensure preservation and maintenance of the operating areas to provide a safe, clean and appropriate environment for recreation;
• Preparation of work schedules;
• Development of programs on children's playgrounds;
• Keep the peace and prosperity of goods of first necessity in the gym (towel, napkins, water, fruits);
• Cleaning services control for all areas;
• Ensure compliance with proper use of fitness equipment;
• Pool staff assistance and controlling;
• Taking orders for all sports, aquatic and community events;
• Managing contacts related to program activities;
• Controlling the use of water and land equipment and facilities for recreation;
• Prevention and maintenance of the equipment used.
I possess 13 years of customer service experience in various industries including both telephone and in-person venues. In my long-term UAE experience as Customer Service Executive I am responsible for the customer exchanges handle disputes and answer questions, products and services promoting, events and entertainment coordination, personal assisting and administration.
I am flexible and detail oriented. I enjoy the challenge of helping to resolve issues and make customers satisfied. My pleasant personality combined with an ability to think critically and resolve problems quickly make me an ideal candidate for the position at Customer Relationship Departments. I have often been praised for my diplomacy and tact.
I was honored with an achievement 《Employee of the month》 in the hospitality service at Kempinski hotel and residents Palm Jumeirah Dubai UAE (certificate).
Eight years of diverse experience in a Customer service sectors across multi geographies with core focus on hospitality, customer relations, personal assistance, administration, events and sales management, CRM.
Seeking challenging and growth oriented career with professional service organization that can utilize my experience gained in the social media, tourism, hospitality and office administration sectors. I am attracted to position that encourages personal accomplishment.
CRM, customer relationships building, hotels & tourist’s activities management, guest relations, leisure activities, sales activities, social media executive, events coordination, operations management, personal assistance, training, business development.
7 years driving experience with VIP guests (sedan and minibus vehicle's, manual and automatic).
Having the skills of a photographer gives me an additional advantage in working with social networks and with clients.
I feel I would bring this same level of professionalism to your Company.
Please contact me when it is convenient for you in order to discuss my qualifications in person.
I look forward to hearing from you and thank you for your time.
》Resume via reference (or for request):
Mob.+79264545272 & Viber/WA
Среднее специальное образование
Русский — Родной
Английский — C1 — Продвинутый
Узбекский — C2 — В совершенстве
Гражданство, время в пути до работы
Разрешение на работу: Узбекистан
Желательное время в пути до работы: Не имеет значения