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WORLD CLASS SALES, SALES AUDIT AND DIAGNOSTIC As you look to build a world-class sales organization, make sure that you are focused on the right things. As sales managers and business leaders, it is not our job to grow sales. It is our job to grow our salespeople in quantity and quality. The following five initiatives are the main areas that must be focused on when building a world-class sales organization: (1)Finding good people, (2)Getting them to join our team, (3)Getting them trained and producing, (4)Growing them into top producers, (5)Keeping them”. I am the Head of International Sales, World Class Sales and Sales Excellence expert, sales coach-trainer with 20+_years of experience within international companies Credit Agricole Bank (France), Deutsche Post DHL (Germany), Electrolux (Sweden), Moulinex (France), Caparol (Germany), Rautaruuki (Finland). Have experience within industries – banking, financial services / forex trading, insurance, commercial & real estate, air-express courier service, medical tourism, fmcg, home appliances, video-audio equipment, construction materials, ferro/non-ferro metals, chemicals, import & export trading. Areas of specialization - sales management, sales audit & consulting, sales coaching, trainings delivery, sales tools including CRM & Scorecards, reporting analysis, recruiting, sales development. Also have management & administration experience. English - fluent, Ukrainian & Russian – native, Italian & German - basic. Advance skills in computer usage and business applications. Driving license - since 1991. Key words – Call Center, Sip, Telesales, Telemarketing, DMAIC, Lean, SIPOC, SIX SIGMA, Scorecard, Siebel, Dynamics, SalesForce, Bitrix, HubSpot, vTiger, CRM, Pipeline, Sales Channels, Sales Process, Target, KPI, Activity, Opportunity, Loyalty, Acquisition, Retention, Ratio, Visio, Business Studio, E-learning, Online, E-Learning, LMS, iSpring, Articulate, SkillSoft, Mzinga, Drupal, WebTutor, Mirapolis, Skype For Business, Zoom, WebConferencing, Webex, Adobe Connect, MS Project, WordPress, Google Tools, Power Point, Outlook. LIST OF PROJECTS & TRAININGS FOR DELIVERY • 300% sales grow in 3 months - business project • World Class Sales Organization - business project • Self-Learning Organization - business project • Global Sales Stimulation Cycles - business project • Global Sales Audit - business project • Sales Strategy Alignment - business-consulting • Sales Processes & Tools for Sales Team Leaders • Sales Skills Overview for Team Leaders and Mid Managers - Fast Track training • Sales Team Management • Managing sales using KPIs & Scorecards • Coaching for Team Leaders and Mid Managers • One Day in Life of Mid & Top Manager Trainings for Sales Executives • Sales Processes & Tools for Sales Executives • Telephone Sales Skills • Customer Retention • Customer Acquisition • Consultative Selling for VIP customers • Contracting & Advanced Negotiation with VIP customers • Time & Opportunity Management for Sales People • One Day in Life of Sales Executive Trainings for Company staff and Front-line • Selling in Contact Center (Call Center) • Selling in Service Point • Selling by Courier • Selling for non-sales people • Selling by providing high-quality service & effective teamwork • Handling difficult customers in situations of conflict CERTIFICATES: • Introduction to Quality Management and ISO 9000:2000 – BVQI, July, 2001 • Recruiting Skills – DHL Express Int., April, 2003 • Sales Management – DHL Express Int., June, 2004 • Train The Trainer: Selling in physical channels - DHL Express Int., August, 2005 • Train The Trainer: Selling in Customer Service - DHL Express Int., September, 2005 • Project Management - DHL Express Int., April, 2006 • Train The Trainer: Best in Class Sales 1 – DHL Express Int. & TACK Int., October, 2006 • Best in Class Sales Management Coaching – DHL Express Int. & TACK Int., September, 2007 • Training development, level 2 - DHL Express Int., June, 2008 • Train The Trainer: Sales Coaching – DHL Express & Richardson, February, 2010 • Train the Trainer: Best in Class Sales 2 – DHL Express, March, 2010 • Facilitator Skills - DHL Express Int., October, 2011 • Train The Facilitator: Sales Management - DHL Express Int., October, 2011 • Train The Facilitator: Relationship Sales - DHL Express Int., December, 2011 • Train The Facilitator: Sales Tools & Processes - DHL Express Int., December, 2011 • DiSC® Evaluation Specialist – DHL Express Int., December, 2011 • DMAIC & Lean Master Bronze Certificate – Deutsche Post DHL, 2012