Aurea Professional Services Program Director - $300,000 per year
Are you a natural leader driven to improve and grow accounts through customer success? Do you have strong analytical and problem solving skills, a keen eye for detail, and a high level of professionalism? Are you self-motivated, skilled and comfortable discussing business solutions with C-level executives as well as with the Operations personnel who utilize the solution on a recurring basis? If you can think critically, plan proactively, and execute efficiently on client-side operations in customer success and growth management - then this role is for you.
This is a 100% customer facing, senior level role suited for someone who is comfortable leading data driven conversations with high level executives and managing large accounts. A successful candidate will be one with proven success in similar roles and is excited to learn and contribute to a rapidly growing company.
Aurea is an international enterprise software company that helps large global enterprises like Disney, British Airways, and eBay create transformative experiences for their end customers. Aurea’s suite of technologies enables companies in select vertical markets (travel & leisure, retail, energy, and insurance) to design, execute, monitor, and optimize end-to-end customer journeys. Aurea is a rapidly growing company with growth fueled both organically and inorganically through an aggressive acquisition strategy. The company’s explosive growth and ambitious business goals requires a Program Director capable of focusing on client-side success and long-term growth.
The Program Director (PD) owns and drives customer success and satisfaction for the Aurea program being delivered to the customer along with the P&L responsibilities for the account(s). To deliver the program successfully, the PD must effectively interact with the different groups within Aurea i.e., Product, Engineering and Support along with managing the Professional Services resources on the account. The PD is responsible for executing on growth strategies for existing client business, and is responsible for retention and growth on each assigned account. Growth opportunities include market expansions, new solution selling, and organic account growth.
Leadership and Influence
Responsible for managing at least 3-4 major accounts for a total book of business on or around $7-15M+ annually.
Motivate and mobilize project members
Set achievable objectives
Asserts own ideas and persuades others
Make decisions and provide constructive feedback
Communication, Strategic Thinking, and Problem Solving
Communicates tactfully and candidly through written and verbal means
Analyze the future impact of decisions by taking a big-picture approach
Strategically position the project to provide customer success and long-term growth
Analyze and define a problem, evaluate alternatives find a solution
Ability to quickly attain domain knowledge
Understand how and when to make a choice.
Up to 50% travel required
Required experience and education
10+ years in Professional Services
French and/or German fluency
It would be nice if:
You have a Computer Science or MIS background
Experience in roles of Engagement Partner, Director at Big 5 consulting organization
Total Compensation is US$300,000/year for 40 productive hours per week
We’re also one of the few legitimate companies offering high-paying jobs that are 100% remote, work from home. You never have to fight traffic to the office again and you have the freedom to choose when and where you put in your 40 hours to be most effective each week.
To qualify, please provide a resume/CV demonstrating the required experience and skills. From there, to help us find the top 1% of talent, there will be a series of interviews and online skills examinations. We realize these are challenging and can require a decent amount of time - so we thank you in advance for your efforts. Please note that you will not be paid for these interviews or skills tests but we hope you will complete them to help us truly evaluate your talent vs your peers.
Are you up for the challenge?