Senior VP of Professional Services

от 33 300 до 33 333 USD до вычета НДФЛ

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Требуемый опыт работы: более 6 лет

Полная занятость, удаленная работа

Senior VP of Professional Services ($400K/year) - Remote Work

This exciting opportunity allows those who can rise to the challenge, to integrate a factory-style approach to the acquisition, integration, and support of a variety of products in our vast and rapidly growing portfolio. You will be challenged to change your management style to align with our productivity tool WorkSmart Pro, to effectively manage your team and achieve metric goals.

As the Senior VP of Professional Services, your role will be atypical from those found in traditional companies. Our factory style approach allows SVPs to create unified processes that can be implemented across our portfolio and integrated into newly acquired companies. Through evaluating and conducting deep dives into issues, SVPs create strategic action plans to deliver consistently high-quality professional services.

Senior VP main responsibilities are:

  • Create repeatable professional services and managed services factories
  • Respond to customer's escalations
  • Assess the change management process
  • Lead and set the direction for the professional services organisation of up to 5-10 VPs of professional services and up to 500 total individual contributors
  • Measure your team’s performance to improve processes, staffing, and productivity to deliver customer success on every project while achieving productivity improvements of 25% each quarter
  • Create ongoing economies of scale, enabling our organisation to become more effective and efficient as it grows
  • Communicate effectively with clients to identify needs and evaluate business solutions

Mandatory requirements:

  • Master’s degree in Engineering or Business related disciplines
  • Have perfect spoken and written English
  • +20 years of total experience in engineering, R&D or professional services
  • +7 years of experience in a Senior professional services lead role
  • Extensive experience leading an organisation of +250 individual contributors
  • Experience in managing multiple $30M-$50M professional services projects across more than a single product
  • Strong operational, project management, consulting technology and process improvement skills
  • Strong communication/presentation and negotiation skills

Ключевые навыки

senior vice presidentprofessional servicesexecutiveConsultingitsoftwareEngineeringR&DBusiness Process ManagementProject managementBusiness DevelopmentAnalytical skillsNegotiation skillsLeadership SkillsBusiness Englishremotework from home

Вакансия опубликована 15 февраля 2019 в Киеве

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